FAQ

Where do you sell?  Currently I'm selling only in Canada. If you're in the Brighton, Quinte West, Trenton, Quinte, or Belleville areas, local pickup is available at my studio.

Will my card come with an envelope?  Yes! Every card comes with a white envelope.

What if the card I want is sold out?  Some of my cards are regularly stocked, while others are one-of-a-kind creations. If the card you love is sold out and was a single make, I'd be happy to remake it for you. Just reach out using the Contact Me button, include the card name in your message, and I'll let you know the next steps.

How does shipping work?  I ship within Canada only via Canada Post, Purolator, or UPS tracked package shipping. Orders are processed within 3–4 business days, and you'll receive an email notification with tracking information when your item ships. Estimated delivery is 1–7 business days depending on the shipping method selected at checkout. All shipments are tracked and insured for your peace of mind.

If you'd like tracking and signature confirmation, you can upgrade to Expedited Shipping at checkout for an additional fee.

Can I pick up my order locally?
Absolutely! If you're near my studio in the Brighton, Quinte West, Trenton, Quinte, or Belleville areas, you can skip shipping charges and arrange a convenient pickup time. Please contact me to coordinate details.

What if my order doesn't arrive? All orders are shipped with tracking and insurance, so we can follow up with the carrier if something goes wrong. If your package doesn't arrive within the expected delivery window, please contact me with your order number and I'll investigate on your behalf. On rare occasions, packages are misplaced and returned to my studio — if that happens, I'll reach out to arrange re-shipping.

What is your return or exchange policy?  You can see the complete policy in my Returns & Exchanges link at the bottom of my Home Page. 

Handmade cards are final sale — returns and exchanges are not accepted, except in the case of a defect upon arrival. If your card arrives defective, please contact me within 30 days of delivery with photos and I'll cover return shipping and make it right.

Patterned cardstock and other physical products may be returned or exchanged within 30 days of delivery if unused, unmarked, and in original condition. Return shipping is the customer's responsibility. For exchanges, the customer is responsible for both return shipping and the cost of shipping the replacement item.

How is custom design work priced?  Custom graphic design work is quoted on a project basis unless it involves light customization of an existing design. My studio rate is $50 per hour. Contact me to discuss your project and receive a personalized quote.

What materials do you use for your cards?  I create my handmade cards using premium cardstock (100 to 120 pounds) and high-quality embellishments. Each card is designed to feel substantial and luxurious—a keepsake worth displaying.

What is your patterned cardstock made of?  My patterned cardstock is printed on premium 100lb cover stock — the same high-quality base I use in my own handmade cards. Each 8.5×11 sheet is produced on a commercial laser printer for beautiful, vibrant, fade-resistant prints. The cardstock is sturdy enough to use as a card base without additional backing, and is compatible with most cutting machines, stamps, and adhesives. Printed and packaged in Canada.

How should I care for my handmade card?  To preserve your card's beauty, store it in a cool, dry place away from direct sunlight. Handle embellished areas gently to maintain their integrity.