FAQ

Where Do I Sell?  Currently I am selling only in Canada. 

Will my card come with an envelope?  Yes, my cards come with a white envelope  

The Card I Wanted Is Sold Out!  Some of my cards are regularly stocked while others are single makes. If you find that the card you really want is a single make card, and it is sold out, I would be happy to remake it for you. Please reach out to me with the Contact Me button. Tell me the name of the card you are requesting in your email and I’ll let you know next steps.

What About Shipping?  Currently I am shipping within Canada only. I ship via Canada Post by lettermail. Card orders are processed within 3 to 4 business days and you will be notified by email when your item is shipped. All other items in my shop are sent to to print once ordered so your order may take 5-7 business days to get mailed.

If you would like your packages tracked, you can upgrade your shipping to Registered Lettermail at check out. This has a has a higher shipping cost but allows for tracking and requires a signature upon delivery.

Can You Pick Up?  If you are local to my studio (near or in Trenton, Ontario), you can skip the shipping charges with pick up at an agreed up date and time.  Please contact me for details so I can let you know when and where to pick up!

What About Lost Orders?  Once an order has left the studio, I cannot be held responsible for it. On rare occasions, packages get misplaced by Canada Post and will make their way back to me in a month or so and I can try again to ship.

What About Damaged Orders In Shipping  Please contact me for next steps.  

How Is Your Custom Work Priced?  Graphic Design work pricing is generally a quoted price unless it is an existing design that is being lightly customized. Studio rates are $50 per hour.

Why No Taxes?  Currently my business revenues are not high enough to require that I charge HST. Enjoy!